Customer Care

Customer Care Software for Housebuilders and Developers

Achieve customer satisfaction with efficient issue tracking
and resolution during and after warranty.

Deliver excellent support with total visibility and control over snags, issues and information requests. Comprehensive capabilities aid the management of resolutions by project teams and subcontractors, and facilitates seamless communication.

Customer Care Software - Housebuilders and Developers - Customer Information

Customer and
Unit Information

Seamless transfer of customer and unit information from sales to support teams ensures agents have complete history so as to effectively resolve issues.

Customer Care Software - Housebuilders and Developers - Call and Issue Assignment

Calls, Issues and Assignments

Log and track calls and related issues. Manage assignments to operatives and subcontractors and track completions within committed SLA's.

Customer Care Software - Housebuilders and Developers - Communication History

Track Communication and History

Maintain a comprehensive history of emails, calls, meetings and site visits related to support requests. Maintain complete transparency during the resolution process.

Escalations and Reporting

Pro-active tracking and escalation of issues likely to miss SLA targets and tracking dashboards that help managers ensure consistent performance.

core benefits

control

Issue Resolution SLA

streamline

Customer Communication

proactive

Alerting and Actions

comprehensive

History and Audit Trail

Track Service Levels with upto

100%

Accuracy and Transparency

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