Log every issue.
Close every snag.
Xpedeon brings everything together: customer info, communication logs, open issues and assigned operatives – with real-time tracking and clear accountability. It’s more than just a ticketing tool. It’s your full construction customer care software suite.
Customer and Unit Information at Your Fingertips
Xpedeon takes the pain out of tax compliance. It automates regional rules and keeps pace with changes in legislation - so you don’t have to.
- Built-in support for VAT, CIS, GST and reverse charge
- Automatically apply correct tax rules based on region and transaction
- Generate audit-ready tax summaries with zero manual effort
- Stay compliant as legislation changes
Full Issue Tracking from Report to Resolution
Xpedeon lets you log, assign and track every issue – from initial contact to final fix. It’s smart, structured and built for speed.
- Use structured workflows to triage and assign issues
- Track SLAs and escalate risks automatically
- Assign tasks to operatives or subcontractors
- Get real-time status updates and resolution logs
Transparent Communication Logs and Audit Trails
Stop relying on memory or messy email threads. Xpedeon keeps a complete history of every interaction - giving you and your customers full visibility.
- Log every call, email, site visit and meeting
- View all related issues and actions in one thread
- Enable informed follow-ups and quicker resolutions
- Build trust with professional communication
Real-time Escalation and Reporting
Xpedeon’s dashboards give managers and customer care leads the insight they need to stay ahead. Spot delays, flag risks and act fast.
- Monitor live service levels and open cases
- Track team performance and resolution times
- Identify recurring issues or subcontractor bottlenecks
- Generate reports for operations and leadership
Why choose our customer care software
Support customers with confidence. Handle defects without the drama.
From snags to sign-off - all tracked, managed and resolved in one place.

Client Stories
What our customers say
Frequently asked questions
Xpedeon supports multiple channels such as email, phone, live chat, and social media, enabling seamless management of customer interactions from a single platform.
Absolutely! Xpedeon tracks all customer enquiries and provides a central hub for managing them, ensuring that nothing slips through the cracks.
Yes, Xpedeon offers its own CRM & Sales Progression system as a separate module; however, should there be a business need, Xpedeon can easily integrate with other CRM systems, ensuring that your customer data and communication are synchronised across platforms.
Yes, you can set up SLAs in Xpedeon, ensuring that support responses and resolutions are timely and within agreed-upon standards.
Yes, Xpedeon is designed to manage a large number of customer enquiries and interactions efficiently, providing tools to prioritise and streamline the process.
Xpedeon ensures data security through encryption, multi-level access control, and secure cloud storage. It provides users with role-based access, ensuring sensitive financial data is protected while maintaining transparency and compliance with industry standards. Furthermore, we have earned multiple ISO certifications focussing on Information Security: ISO 27001, ISO 27701, ISO 27017, and ISO 27018.
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The right solution for your business
Construction ERP that speaks your language

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