Construction ERP Software

Customer Care Software That Delivers Unrivalled Customer Satisfaction

Resolve issues quickly, manage snags with confidence and keep customers informed. Xpedeon’s customer care software gives housebuilders and developers visibility of defects, requests and warranty actions – helping teams and subcontractors stay aligned.

50%

better
collaboration

55%

NPS score
increase

3x

more
productivity

Log every issue.
Close every snag.

Xpedeon brings everything together: customer info, communication logs, open issues and assigned operatives – with real-time tracking and clear accountability. It’s more than just a ticketing tool. It’s your full construction customer care software suite.

Customer and Unit Information at Your Fingertips

Xpedeon takes the pain out of tax compliance. It automates regional rules and keeps pace with changes in legislation - so you don’t have to.

  • Built-in support for VAT, CIS, GST and reverse charge
  • Automatically apply correct tax rules based on region and transaction
  • Generate audit-ready tax summaries with zero manual effort
  • Stay compliant as legislation changes

Full Issue Tracking from Report to Resolution

Xpedeon lets you log, assign and track every issue – from initial contact to final fix. It’s smart, structured and built for speed.

  • Use structured workflows to triage and assign issues
  • Track SLAs and escalate risks automatically
  • Assign tasks to operatives or subcontractors
  • Get real-time status updates and resolution logs

Transparent Communication Logs and Audit Trails

Stop relying on memory or messy email threads. Xpedeon keeps a complete history of every interaction - giving you and your customers full visibility.

  • Log every call, email, site visit and meeting
  • View all related issues and actions in one thread
  • Enable informed follow-ups and quicker resolutions
  • Build trust with professional communication

Real-time Escalation and Reporting

Xpedeon’s dashboards give managers and customer care leads the insight they need to stay ahead. Spot delays, flag risks and act fast.

  • Monitor live service levels and open cases
  • Track team performance and resolution times
  • Identify recurring issues or subcontractor bottlenecks
  • Generate reports for operations and leadership

Why choose our customer care software

Support customers with confidence. Handle defects without the drama.

From snags to sign-off - all tracked, managed and resolved in one place.

  • Full issue tracking from initial report to resolution
  • Centralised customer logs with linked units, actions and comms
  • Assign and escalate tasks to operatives or subcontractors
  • Monitor live service levels, recurring issues and performance
  • Generate reports for leadership, opps and customer care teams
  • ISO 27001, 27017, 27018 and 27701 certifications for data security

Client Stories

What our customers say

"We now have a single system that all employees, joint venture partners, and supply chains use. We overachieved our goal of doubling in size within 3 years, and the scalability of Xpedeon has been fundamental in helping allow us to do this 2 years quicker than we expected."

Commercial Director, JN Bentley

"Xpedeon's integration with our current CRM software has drastically reduced our team's workload, eliminated redundant manual tasks and minimised human error. The ability to automate the flow of data between our CRM and finance systems has been transformative."

Finance & Accounts, Sobha

"Xpedeon has all the functionality that construction companies need to work digitally and in an integrated manner across sites, departments, functions and offices. The Xpedeon Consulting Team has a wealth of experience in implementing solutions and profoundly understands construction."

COO, MAS ECC

"We have been using Xpedeon for almost four years now. When we evaluated the software, we felt Xpedeon was designed specifically for our business being fully configurable. It eases our day-to-day operations and has created a significant difference."

Purchase Manager, SRR

"Since adopting Xpedeon ERP, we've experienced a noticeable improvement in how our teams collaborate across departments. Integrating procurement, inventory, and financials into a single platform has saved time and streamlined our processes."

General Manager Finance, Navayuga

"Before Xpedeon, managing our operations felt like a constant uphill battle. We were switching different systems for procurement, contracts, and inventory across departments, and everything felt disjointed. Switching to Xpedeon brought everything together under one roof."

CFO, Diyar AlManar

"Xpedeon has made a noticeable difference for us. It overhauled our digital workflow in the accounts and payroll system, making everything fully integrated and automated. Capturing transactions is smooth sailing and brought a new level of efficiency to how we work."

General Manager, Al Hussaini Automation

"Visibility is improved tenfold. We can log on the system anywhere - whether it be on site or here in the Midlands - and see what orders we’ve got, what payments have been lodged, and what variations have come in from the supply chain. We’ve now got a faster, slicker system, far more efficient and visible."

Senior Commercial Manager, Lovell Partnerships

"Xpedeon has all the functionality that construction companies need to work digitally and in an integrated manner across sites, departments, functions and offices. We could perceive very clearly the amount of time and cost savings we'd generate."

COO, MAS ECC

"The use of the procurement portal, reconciliation, order placing, and payment was a key consideration for us. We are expecting Xpedeon to be timesaving compared to other systems by reducing admin work and duplication."

Finance Director, Greencore Homes

"Construction best practices are in the DNA of Xpedeon and we have realized tremendous benefits by implementing Xpedeon processes to manage our projects. Our capacity to monitor project’s progress and cost has improved significantly because of Xpedeon."

Project Controls Manager, Amjaad

"We were looking for one single data source that was unquestionable. Xpedeon has been able to provide this and remains embedded in day-to-day functionalities, which are vital to TriConnex's success."

Finance Director, Triconnex

Frequently asked questions

Xpedeon supports multiple channels such as email, phone, live chat, and social media, enabling seamless management of customer interactions from a single platform. 

Absolutely! Xpedeon tracks all customer enquiries and provides a central hub for managing them, ensuring that nothing slips through the cracks. 

Yes, Xpedeon offers its own CRM & Sales Progression system as a separate module; however, should there be a business need, Xpedeon can easily integrate with other CRM systems, ensuring that your customer data and communication are synchronised across platforms. 

Yes, you can set up SLAs in Xpedeon, ensuring that support responses and resolutions are timely and within agreed-upon standards. 

Yes, Xpedeon is designed to manage a large number of customer enquiries and interactions efficiently, providing tools to prioritise and streamline the process.

Xpedeon ensures data security through encryption, multi-level access control, and secure cloud storage. It provides users with role-based access, ensuring sensitive financial data is protected while maintaining transparency and compliance with industry standards. Furthermore, we have earned multiple ISO certifications focussing on Information Security: ISO 27001, ISO 27701, ISO 27017, and ISO 27018. 

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